Spick N Span Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the provision of cleaning services by Spick N Span Professional Cleaning Services ("we," "us," "our," or "the Company"), a cleaning company based in Eastbourne, East Sussex.

By booking our services, you ("the Customer," "you," or "your") agree to be bound by these Terms. Please read them carefully before making a booking.

2. Services

We provide professional cleaning services including, but not limited to:

• End of Tenancy Cleaning
• Deep Cleaning
• After Builders Cleaning
• Commercial Cleaning

The specific scope of work for each job will be agreed upon prior to the commencement of cleaning. Any additional work requested during or after the agreed service may incur additional charges.

3. Service area

We provide services in Eastbourne and surrounding areas of East Sussex, including Brighton, Hastings, Uckfield, Polegate, St Leonard's Warrior Square, Seaford, and Newhaven. Please contact us to confirm whether we cover your location.

4. Quotations and pricing

4.1. Quotations are provided based on the information you supply to us regarding the size, condition, and requirements of the property.

4.2. If upon arrival the property differs significantly from the description provided, or requires substantially more work than anticipated, we reserve the right to revise the quoted price. Any changes will be discussed and agreed with you before proceeding.

4.3. Quotations are valid for 28 days from the date of issue unless otherwise stated.

4.4. All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable.

5. Booking and scheduling

5.1. Bookings are confirmed once we have agreed on the date, time, scope of work, and price, and you have accepted these Terms.

5.2. We will make every reasonable effort to arrive at the agreed time. However, due to the nature of our work, slight delays may occasionally occur. We will contact you as soon as possible if we anticipate any delay.

5.3. We recommend booking in advance to secure your preferred date, particularly for time-sensitive cleans such as end of tenancy services.

6. Access to property

6.1. You are responsible for ensuring that we have access to the property at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to grant entry.

6.2. If we are unable to gain access to the property at the scheduled time through no fault of our own, and the appointment cannot be rescheduled within a reasonable timeframe, a cancellation fee may apply (see Section 7).

6.3. Any keys or access devices provided to us will be handled with care and returned to you upon completion of the work or as otherwise agreed.

7. Cancellation policy

7.1. Cancellation by the Customer:

• Cancellations made more than 48 hours before the scheduled appointment will incur no charge.
• Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee of £85.
• Failure to provide access to the property without prior notice will be treated as a late cancellation.

7.2. Cancellation by Us:

• In the unlikely event that we need to cancel or reschedule your appointment, we will provide as much notice as possible and work with you to arrange an alternative time at no additional cost.

8. Payment terms

8.1. Payment is due upon completion of the cleaning service unless otherwise agreed in writing.

8.2. We accept payment in cash and by bank transfer.

8.3. For commercial contracts or larger jobs, alternative payment arrangements (such as deposits or staged payments) may be agreed in advance.

8.4. If payment is not received within 28 days of the invoice date, we reserve the right to charge interest on the outstanding amount at a rate of 5% per month, and to pursue recovery of the debt through appropriate means.

9. Customer responsibilities

9.1. You agree to provide accurate information regarding the property and the cleaning requirements when requesting a quotation.

9.2. You are responsible for removing or securing any valuable, fragile, or sentimental items prior to our arrival. While we take great care in our work, we cannot be held responsible for damage to items that have not been appropriately protected or stored.

9.3. You agree to inform us of any hazards, safety concerns, or special requirements relating to the property before we commence work.

9.4. For end of tenancy cleaning, the property should be empty of personal belongings to allow us to carry out a thorough clean.

10. Our responsibilities

10.1. We will carry out the agreed cleaning services with reasonable skill and care, using professional-grade cleaning products and equipment.

10.2. Our team members are trained professionals who will treat your property with respect.

10.3. We will communicate openly and honestly with you regarding the scope of work, pricing, and any issues that arise during the cleaning process.

11. Liability and insurance

11.1. We hold public liability insurance to cover accidental damage or injury arising from our work. Details of our insurance coverage are available upon request.

11.2. Our liability is limited to the cost of rectifying any damage directly caused by our negligence during the provision of services. We are not liable for:

• Pre-existing damage or defects
• Damage to items that were not disclosed or were inadequately protected
• Wear and tear or deterioration revealed by the cleaning process
• Any loss or damage arising from circumstances beyond our reasonable control

11.3. Claims for damage must be reported to us within 72 hours of the completion of the service. We will investigate all claims fairly and promptly.

11.4. Our total liability shall not exceed the value of the services provided under the relevant booking.

12. Complaints

12.1. We take pride in our work and aim to resolve any concerns promptly and fairly.

12.2. If you are not satisfied with any aspect of our service, please contact us within 48 hours of the completion of the work. We will discuss the issue with you and, where appropriate, arrange to rectify the problem at no additional cost.

12.3. See Section 18 for the relevant contact information.

13. Heath and safety

13.1. Our team will adhere to all relevant health and safety regulations while working on your property.

13.2. Please inform us of any known hazards, including but not limited to: pest infestations, mould, asbestos, structural issues, or aggressive pets.

13.3. We reserve the right to cease work if conditions are found to be unsafe for our staff, and to charge for any work completed up to that point.

14. Data protection and privacy

14.1. We collect and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

14.2. Information you provide to us (such as your name, contact details, and property address) will be used only for the purpose of providing our services, communicating with you, and managing our business relationship.

14.3. We will not share your personal information with third parties except where necessary to provide our services or where required by law.

14.4. For more information about how we handle your data, please see our Privacy Policy.

16. Governing law

16.1 These Terms are governed by English law.

16.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire agreement

17.1 These Terms, together with our quotation, constitute the entire agreement between the parties.

17.2 These Terms supersede any previous agreements or understandings.

18. Contact Information

Name: Levent Demiralp
Email: cleaners-eastbourne@gmail.com
Phone: 07834 224451
Address: 55 Bexhill Road, Eastbourne, BN22 7JJ, United Kingdom‍