Spick N Span Privacy Policy

1. Introduction

Spick N Span Professional Cleaning Services ("we," "us," "our," or "the Company") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our cleaning services. It also explains your rights regarding your personal data.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information we collect

We collect personal information in the following ways:

• When you call us to make an enquiry or book a service
• When you submit a contact form or enquiry through our website
• When you email us
• When you communicate with us in person
• When you visit our website (technical data collected via cookies)
• When a third party provides your details on your behalf (e.g., a landlord or letting agent)

3. How we use your information

We use your personal information for the following purposes:

3.1 To provide our services:

• To respond to your enquiries and provide quotations
• To schedule and carry out cleaning services at your property
• To communicate with you about your booking, including confirmations, reminders, and updates
• To access your property at the agreed time

3.2 To manage our business:

• To maintain records of our customers and services provided
• To process payments and manage accounts
• To handle complaints and resolve disputes

3.3 To improve our services:

• To understand how our website is used and improve its functionality
• To evaluate and improve our cleaning services

3.4 To comply with legal obligations:

• To meet our legal and regulatory requirements, such as tax and accounting obligations
• To respond to lawful requests from authorities

3.5 To communicate with you:

• To respond to your questions or feedback
• To notify you of changes to our services or policies

4. Who we share your information with

We may share your personal information with:

• Our employees and subcontractors who need access to deliver services
• Professional advisers including accountants, lawyers, and insurance providers
• Payment processors and banks
• Government authorities and regulators when required by law
• Suppliers and partners involved in your project
• Debt collection agencies if necessary
• Prospective buyers if we sell or restructure our business

We never sell your personal data to third parties for marketing purposes.

5. International transfers

We do not routinely transfer personal data outside the UK. If such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with data protection legislation.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including:

• Password protection and encryption for electronic data
• Restricted access to personal information on a need-to-know basis
• Regular staff training on data protection responsibilities
• Secure disposal of personal data when no longer required
• Regular review of our security procedures

7. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

• Customer records: 7 years after project completion for tax and accounting purposes
• Project documentation: 6 years for warranty and insurance purposes

8. Your rights

Under data protection legislation, you have the following rights:

8.1 Right to Access: Request a copy of the personal information we hold about you

8.2 Right to Rectification: Request correction of inaccurate or incomplete information

8.3 Right to Erasure: Request deletion of your personal data in certain circumstances

8.4 Right to Restrict Processing: Request limitation of how we use your information

8.5 Right to Data Portability: Request transfer of your data to another service provider

8.6 Right to Object: Object to processing based on legitimate interests or for direct marketing

8.7 Rights Related to Automated Decision Making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within one month.

9. Cookies and website

If you visit our website, we may use cookies to:

• Analyse website traffic and improve user experience
• Remember your preferences
• Provide targeted content

You can control cookies through your browser settings. Refusing cookies may limit website functionality.

10. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be indicated by the effective date at the top of this policy. We encourage you to review this policy regularly.

For significant changes affecting your rights, we will notify you directly where possible.

13. Photography of completed work

We may use photographs of completed work on our website and marketing materials. If you do not wish your property to be used on our website or marketing materials you contact us, and we will remove any related materials.

14. Contact information

For questions about this Privacy Policy or to exercise your rights, please contact Levent Demiralp on 07834 224451.